Quick answers to help you plan your journey
We process bookings online through our website. Once you select a vehicle, dates, and pickup location, the system checks availability and generates a booking confirmation sent to your email.
Enter your pickup and return dates, select your location, and browse available vehicles. Click on your preferred option, complete the booking form with driver details, and pay the booking advance online by card. You will receive a voucher by email with pickup instructions and the local rental company contact details.
Contact us at [email protected] with your booking reference. We will check availability for the new dates and advise on any changes. Modifications depend on the rental company's availability and policies for your specific vehicle.
You receive a voucher by email within minutes. This voucher contains the rental company details, pickup address, your vehicle information, and the balance payment method accepted for your specific booking. Keep the voucher accessible on your phone or print it.
Payment is split into two parts. The booking advance is paid online when you confirm your reservation. The balance is paid when you collect the vehicle, using the payment method specified in your voucher.
You pay a booking advance by card online. The exact amount is shown during checkout before you confirm. The remaining balance is paid at pickup using the method specified for your vehicle in the booking confirmation and voucher.
This depends on the specific vehicle you booked. Options include credit card, debit card, or cash. Your voucher states the accepted method for your booking. Check the payment method before arrival. More details are on our payment methods page.
No. We accept the booking advance online by card. The balance is paid at the rental counter when you collect the vehicle. This arrangement is standard with the local rental companies that supply the vehicles.
The rental company may place a temporary hold on a card at pickup. This hold is separate from your rental payment and is released after you return the vehicle without damage. The requirement varies by vehicle.
It depends on the vehicle. Some bookings require a credit card for a security hold at pickup, while others accept a debit card. Your voucher specifies the requirement for your booking. If you do not have a credit card and your booking requires one, consider increasing your debit card limit before travel.
The rental company may place a temporary authorization on your card to cover potential damage or traffic fines. This is not a charge. The hold is released after you return the vehicle and the rental company completes the final inspection. The hold amount and requirement are stated in your voucher.
It means the rental company does not place a security hold on your card at pickup. You still have an excess liability under the insurance coverage if damage occurs, but no funds are frozen on your card. The excess amount and terms are in your rental agreement at pickup.
You must present a valid driving licence, passport, and the booking voucher when collecting your vehicle. Licence requirements and minimum age depend on the vehicle category and rental company policy.
Bring your valid driving licence, passport or national ID, and the booking voucher. If your licence is not in English, you need an International Driving Permit alongside your original licence. Both documents must be presented together at the rental counter.
Minimum age varies by vehicle type and rental company. Most standard vehicles require the driver to be at least 21 years old. Some 4x4 and larger vehicles may require drivers aged 23 or 25. The specific age requirement is stated in the vehicle description when you book.
Yes. Additional drivers can be added at the rental counter for a fee. The second driver must present a valid driving licence and meet the same age and document requirements as the main driver. Inform the rental company at pickup.
Vehicles are collected from the rental company location specified in your voucher. This may be a counter at the airport, a depot near the terminal, or an office in town. Some companies offer delivery to hotels.
Your voucher contains the exact pickup address and instructions. At Cape Town International (CPT), rental companies are located in the Arrivals hall or nearby depots accessed by shuttle. At OR Tambo (JNB), counters are in the rental car area of the terminal. Follow the signs or contact the company using the details in your voucher.
Go to the rental counter and present your voucher, driving licence, and passport. The rental company will complete the agreement, process the balance payment, and conduct a vehicle inspection with you. Any existing damage is noted in the agreement. You receive the keys and the vehicle.
Some rental companies allow after-hours return with a key drop box. Check with the company listed in your voucher. Late return or early return outside the agreed timeframe may incur additional charges or loss of unused days depending on the rental agreement terms.
South Africa has left-hand traffic. Urban speed limits are typically 60 km/h, rural roads 100 km/h, and national highways 120 km/h. Major routes include toll roads such as the N1 from Cape Town to Johannesburg and sections of the N2 along the Garden Route.
Cross-border travel to Lesotho, Swaziland, Namibia, Botswana, or Zimbabwe requires written permission from the rental company. Request this in advance. The permission document must be in the vehicle. Not all companies or vehicles allow cross-border travel, and additional insurance may apply.
Yes. The N1 from Cape Town to Johannesburg, sections of the N2 along the Garden Route, the N3 to Durban, and the N4 to Mpumalanga have toll plazas. You pay by card or cash at each booth. Some rental companies offer electronic toll tags for frequent users on certain routes.
Contact the rental company immediately using the phone number on your rental agreement or voucher. They will arrange roadside assistance or a replacement vehicle. In case of an accident, obtain a police report and do not admit fault. Report all details to the rental company as soon as possible.
If your plans change, contact us as early as possible. Cancellation and change policies depend on how far in advance you notify us and the specific terms of your booking.
Cancellation terms depend on your booking. Contact us at [email protected] with your booking reference. We will check the cancellation policy for your specific reservation and advise on any refund eligibility. Early cancellation generally offers better refund options than last-minute changes.
Contact the rental company listed in your voucher before your return date. They will check vehicle availability and quote the additional days. Extension rates may differ from your original booking rate. Confirm the extension in writing or by email to avoid misunderstandings.
If you have a question not covered here, reach out to us at our contact page or email [email protected]. Our team is available Monday to Sunday from 8:00 AM to 8:00 PM (GMT+2).