Last updated: September 2026
4Drive South Africa operates the website 4drivesouthafrica.com. Our office is located at Gardens, Cape Town, South Africa. We are open Monday to Sunday, 8:00 AM - 8:00 PM (GMT+2). This Privacy Policy explains how we collect, use, store and protect your personal information when you browse our site, contact us or make a booking.
When you use our contact form or submit a review, we collect the information you provide: your name, email address and the content of your message. This allows us to respond to your enquiry or publish your feedback. When you visit our site, our server automatically logs technical data: your IP address, browser type, operating system, pages viewed and access times. These logs help us diagnose technical issues, monitor site performance and understand general usage patterns.
When you make a booking on our site, the details you enter - full name, contact details, flight information, driving licence number and payment information - are transmitted to our booking system and to the local rental company that will supply your vehicle. The rental company requires this data to prepare your voucher, process your payment, draw up the rental agreement when you collect the vehicle and comply with legal obligations. Each rental company processes your personal information as a data controller under its own privacy policy, which you will see during the booking process.
Your payment card details are handled by our payment processor. 4Drive South Africa does not store full card numbers on our own servers. The booking advance is charged online at the time of reservation; the remaining balance and any security hold are handled by the rental company at collection, according to the terms shown in your voucher.
Our site uses cookies - small text files stored on your device - to remember your preferences, keep your session active and distinguish repeat visitors from new ones. We also use web analytics tools to measure traffic, identify popular pages and understand how visitors navigate the site. Analytics data is aggregated and anonymised; we do not use it to identify individual users. You can disable cookies in your browser settings, but some features of the site may not function correctly if you do so.
We use the information you provide to respond to enquiries sent via our contact form, to process and confirm bookings, to send booking confirmations and vouchers by email, to publish reviews you submit on our site and to maintain and improve the functionality of 4drivesouthafrica.com. Technical logs and analytics help us identify errors, optimise page load times and plan content updates. We do not use your personal data for automated decision-making or profiling.
We share your booking details with the rental company that will supply your vehicle and with our payment processor to complete transactions. We do not sell, rent or trade your personal information to third parties for marketing purposes. We may disclose data if required by law, court order or government authority, or to protect the rights, property or safety of 4Drive South Africa, our users or others.
We retain booking records and correspondence for as long as necessary to fulfil the purposes described in this policy and to comply with legal, accounting and reporting obligations. Technical logs are typically kept for a limited period - usually no more than twelve months - after which they are deleted or anonymised. If you submit a review, we will retain it indefinitely unless you ask us to remove it.
You have the right to request access to the personal information we hold about you, to ask for corrections if any details are inaccurate, to request deletion of your data where we are not legally required to retain it and to object to processing in certain circumstances. To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable time frame. Please note that certain data shared with rental companies is controlled by those companies, and you may need to contact them directly to exercise your rights regarding that information.
If you have questions about this Privacy Policy or how we handle your personal information, email us at [email protected]. Our office address is Gardens, Cape Town, South Africa, and our hours are Monday to Sunday, 8:00 AM - 8:00 PM (GMT+2).